Return | Refund

Return Eligibility

Return Timeframe

• Returns must be requested within 30 days of receiving the item.
• This timeframe ensures a smooth and fair process for all customers.

Condition of Items Returned items must be in their original condition, including:

• Unused and unworn (if applicable)
• All original tags attached
• Original packaging preserved

Opened or Unopened Items

• Both opened and unopened items may be eligible for return as long as all eligibility conditions are met.

Non-Returnable Items The following items cannot be returned or refunded:

• Sale items
• Gift cards
• Items marked as final sale

How to Request a Return

Contact Information To initiate a return, please email: 📧 info@acesthreads.com Include your order details and reason for return. EU customers: When exercising the right of withdrawal, no reason is required.

Return Address 30 N Gould St Unit 58030 Sheridan, WY 82801

Approval Process Once your return request is approved, acesthreads.com will provide:

• A return shipping label (if applicable)
• Detailed instructions for sending the item back

Refund Process

Inspection & Notification After receiving the returned item, acesthreads.com will inspect it and notify you of the refund approval status.

Refund Timing

• Approved refunds are processed to the original payment method within 10 business days.
• EU customers will also receive a refund for standard delivery costs (if applicable), in line with EU regulations.

Refund Rejection

• Returns that do not meet eligibility requirements (e.g., damaged, used, or missing original packaging) will not qualify for a refund.

Special Cases & Replacements

Incorrect Items Received If you receive an item different from what you ordered:

• A replacement will be provided at no extra cost.
• Photo evidence may be required for verification.

Items Not Received If your order has not arrived within 30 days (or the maximum delivery time stated at checkout):

• You may choose between a free replacement or a full refund.

Non-Refundable Scenarios

acesthreads.com does not provide refunds for:

Dissatisfaction With the Product This includes perceived differences in:

• Size
• Weight
• Color or appearance (e.g., the item does not meet personal expectations)

Final Sale Items Items marked as final sale are non-refundable, unless they are defective.

European Union Consumer Rights

Right of Withdrawal Customers located in the European Union are entitled to additional protections:

• Orders may be cancelled within 14 days of receiving the item.
• Standard delivery costs (if paid) will be refunded.
• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

Need Assistance?

For any questions regarding refunds, returns, or replacements, please contact us:

• Email: info@acesthreads.com
• Support Ticket: Submit a Ticket