Privacy Policy

Privacy Policy — acesthreads.com

This Privacy Policy describes how acesthreads.com (the “Site”, “We”, “Us”, or “Our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://acesthreads.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “You” and “Your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You Information that you directly submit to us through our Services may include:

• Basic Contact Details: including your name, address, phone number, email.
• Order Information: including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account Information: including your username, password, security questions (if you create an account).
• Shopping Information: including the items you view, put in your cart, or add to your wishlist.
• Customer Support Information: including the information you choose to include in communications with us (for example, when emailing us about an order, return, replacement, or refund).

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

• Companies who support our Site and Services (for example, WordPress / WooCommerce or other e-commerce and hosting providers).
• Our payment processors, who collect payment information (e.g., credit/debit card information, billing address) to process payments and fulfill orders.
• Advertising and analytics partners (when you interact with ads, emails, or tracking technologies like pixels and cookies).

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not responsible for third-party policies or practices.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services We use your personal information to provide you with the Services in order to perform our contract with you, including to:

• Process your payment and fulfill orders
• Arrange shipping
• Send notifications about your account, purchases, returns, exchanges, replacements, or transactions
• Facilitate returns, refunds, and replacements
• Provide customer support

Marketing and Advertising We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or postal mail (where permitted by law), and showing advertisements for products or services.

Security and Fraud Prevention We use your personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your account credentials confidential.

Communicating With You We use your personal information to respond to inquiries, support requests, and to improve our Services.

Cookies

Like many websites, we use Cookies to power and improve our Site and Services, including to remember your preferences, run analytics, and better understand user interaction.

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies. Removing or blocking Cookies may negatively impact your user experience and may cause parts of the Services to not function correctly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• Vendors and service providers who perform services on our behalf (e.g., IT services, payment processing, analytics, customer support, cloud storage, fulfillment and shipping).
• Business and marketing partners (including e-commerce/analytics platforms) to provide services and marketing.
• When you direct or consent to the disclosure (for example, to deliver your order).
• If required to comply with legal obligations (subpoenas, lawful requests, etc.), enforce terms, or protect our rights and users.

We do not sell, rent, or trade your credit card details, banking information, or other personal data to third parties.

Categories of Personal Information Disclosed (Past 12 Months) We may disclose the following categories:

• Identifiers (name, email, address, phone number)
• Commercial information (order history, shopping activity, customer support messages)
• Internet/network activity (Usage Data)

Recipients may include: service providers (payment processors, shipping partners, analytics providers), marketing partners, and platform providers.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

The Services may enable you to post product reviews or other content. If you choose to submit content to any public area of the Site, it will be public and accessible by others. We are not responsible for the privacy or security of information you publicly share.

Third-Party Websites and Links

Our Site may provide links to websites or platforms operated by third parties. If you follow those links, you should review their privacy policies. We are not responsible for the privacy or security practices of third-party websites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee absolute security. Information sent to us may not be secure while in transit, so we recommend you avoid sending sensitive information via unsecured channels.

We retain personal information only as long as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have the following rights:

• Right to Access / Know: what personal information we hold and how we use it
• Right to Delete: your personal information
• Right to Correct: inaccurate information
• Right of Portability: (receive a copy / transfer where applicable)
• Restriction of Processing: (stop or limit certain processing)
• Withdrawal of Consent: (where consent is the legal basis)
• Right to Appeal: (if we deny a request, where applicable)
• Manage Marketing Preferences: (unsubscribe from promotional emails)

You may exercise your rights by contacting us using the contact information below. We may need to verify your identity before fulfilling requests.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country, including in the United States. When transferring personal data out of Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses (where applicable), unless the destination country is recognized as providing an adequate level of protection.

Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us:

Email: info@acesthreads.com